Refund Policy

Womentia Refund and Return Policy

Last Updated: 4 December 2025

We want you to be completely satisfied with your purchase from Womentia. This policy outlines our procedures for returns, refunds, and exchanges.

1. Return Eligibility Window

  • Timeframe: You have 7 calendar days from the date you received your order to initiate a return or exchange.

  • Condition: To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags still attached.

2. Non-Returnable Items (Exceptions)

The following items are exempt from being returned or exchanged due to hygiene or personalization reasons:

  • Sale/Clearance Items: Items marked as "Final Sale" or deeply discounted.

  • Personal Care/Hygiene Products: Earrings, Lingerie, Swimwear, opened cosmetics.

  • Custom-Made/Personalized Items: Products made specifically for your order.

  • Gift Cards.

3. How to Initiate a Return

  1. Contact Us: To start a return, please email our Customer Service team at hello@womentia.com within the 7 day window.

  2. Provide Information: In your email, please include:

    • Your Order Number.

    • The Item(s) you wish to return.

    • The Reason for the return (e.g., incorrect size, damaged, not satisfied).

  3. Receive Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and the return shipping instructions.

4. Return Shipping

  • Faulty/Incorrect Items: If the return is due to an error on our part (e.g., defective product, wrong item shipped), Womentia will cover the return shipping costs and provide a prepaid shipping label.

  • Change of Mind/Size Issues: If the return is due to a change of mind, incorrect size selection, or customer preference, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15-20 business days.

  • Original Shipping Charges: Please note that the original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

6. Exchanges

If you need to exchange an item for a different size or color of the same product, please indicate this when you initiate the return process. Exchanges are subject to inventory availability. If the item is unavailable, a refund will be processed instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) at hello@womentia.com and provide:

  • Your Order Number.

  • A detailed description of the damage/defect.

  • Photographic evidence of the damage.

We will promptly replace the item or issue a full refund, including the original shipping charges.